GPDirect-An NHS General Practice With a Difference

In readiness for the report we have published the results of the survey which you can view on the following link: 2011-12 Local Survey results

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NHS choices - providing information about hospitals

Click here on the following link to find out more about local hospitals

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Patient Reference Group (PRG) invite

We have had a Patient Reference Group (PRG) in place for a couple of years now which meets on a regular basis at the Surgery to discuss a wide range of issues relating to the service we offer you. The Group is asked for their views about the range and quality of services we offer and they are instrumental in shaping our decisions.

We are currently looking to make the group more representative. If you are interested in being a member on the PRG and feel you can contribute by giving your feedback and suggestions we would encourage you to get in touch with either Katherine Jhumann, our administration manager or me (Omer Hussein) the Practice Manager either by telephone or in person.

In order to make sure the group is representative across age, gender, ethnicity, specific health needs etc we may have to politely decline some requests to join the PRG.

In conjunction with the PRG we will also be creating a new Virtual PRG which we will regularly consult via email. If you would like to be a member of the Virtual PPG simply complete this form and send/bring it to the Practice

Omer Hussein

Practice Manager

GP Direct

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Unhappy with anything at GP Direct? Feel something could be improved?

We aim to deliver the highest level of care and service to you at all times. However if you have any feedback, we welcome your suggestions or complaints.

You can:

> Put a note in the suggestion box

> Speak to our practice manager Mr O Hussein (or in her absence) the duty manager

> Write to us with your complaint

For more information please ask at reception or call the Practice.

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GP Direct launches extended opening hours

GP Direct appreciates the changing needs of its patients and is consistently striving to provide the best quality of care and as a direct result of the suggestions and views made by you, we have great pleasure in announcing the launch of GP Directs extended opening hours from 1st October 2008.

In conjunction with our current late evening Commuter Clinic already running on a Wednesday, we will be having two additional clinics running on a Monday evening and also a 3 hour session on Saturday morning, additionally we will also be increasing the number of appointments on Wednesday evening.

These sessions will take place at Welbeck Road and will be made up of bookable appointments available in advance and on the same day like our existing appointments. The weekday clinics will run until 8pm on Monday and 8.30pm on Wednesday and the Saturday morning clinic will run between 9am and 12noon.

GP Direct is responding to the changing needs of general practice and sees the extension of our opening hours as a paramount factor in improving the level and quality of service in todays NHS. We hope that the new system will help in providing our patients with the level of care that they deserve.

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